Terms of service

Terms & Conditions

Welcome to Candle Raw Materials. By accessing or purchasing from our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General

  • These Terms & Conditions apply to all users of the website including browsers, customers, and vendors

  • By placing an order, you confirm that you are legally capable of entering into a binding contract

  • We reserve the right to update, modify, or replace any part of these Terms & Conditions without prior notice

2. Products & Usage

  • We sell candle-making raw materials such as waxes, fragrance oils, dyes, wicks, containers, molds, and accessories

  • All products are intended for professional or DIY candle-making use only

  • We are not responsible for end-product results, burns, allergies, or misuse of materials

3. Pricing & Payment

  • All prices are listed in Indian Rupees (INR)

  • Prices are subject to change without prior notice

  • Full payment must be made at the time of order placement

  • We reserve the right to cancel orders due to pricing or stock errors

4. Shipping & Delivery

  • We ship across India through trusted courier partners

  • Estimated delivery timelines are indicative and not guaranteed

  • Delays caused by courier partners, weather conditions, or unforeseen circumstances are not our responsibility

5. No Return, No Exchange, No Refund

  • All products sold are non-returnable, non-exchangeable, and non-refundable

  • Orders once placed cannot be cancelled

  • Customers are advised to review product details carefully before ordering

  • For damaged or incorrect items, notification must be made within 24 hours of delivery with a clear unboxing video

6. Quality & Variations

  • Minor variations in color, fragrance strength, texture, or appearance may occur due to batch differences

  • Such variations are not considered defects and are not eligible for replacement or refund

7. Intellectual Property

  • All content on this website including text, images, graphics, logos, and product descriptions is the property of Candle Raw Materials

  • Unauthorized copying, reproduction, or misuse is strictly prohibited

8. Limitation of Liability

  • We shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products

  • Maximum liability, if any, shall not exceed the value of the product purchased

9. User Conduct

  • Users must not misuse the website or engage in fraudulent, abusive, or illegal activities

  • We reserve the right to terminate access for violation of these terms

10. Governing Law

  • These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India

  • Any disputes shall be subject to the exclusive jurisdiction of Indian courts