No Return & No Exchange Policy
At Candle Raw Materials, we deal in candle-making raw materials such as waxes, fragrances, dyes, wicks, containers, and other consumable supplies. Due to the nature of these products, we do not offer returns or exchanges once the order has been delivered.
❗ Important Policy Points
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All products are non-returnable and non-exchangeable
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Orders once placed cannot be cancelled
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We request customers to carefully review product descriptions, specifications, and quantities before placing an order
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Slight variations in color, fragrance intensity, or texture may occur due to manufacturing batches and do not qualify for return or exchange
Damaged or Incorrect Product
We take strict quality and packing measures. However, in rare cases:
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If you receive a damaged or wrong product, you must inform us within 24 hours of delivery
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An unboxing video is mandatory as proof (without cuts or edits)
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Claims without an unboxing video will not be accepted
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After verification, we may offer a replacement at our discretion (no refund)
No Refund Policy